Privacy policy

1. Introduction

Welcome to the Protokols website (the “Website”). At Protokols (“Company,” “we,” “us,” or “our”), we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit and interact with our Website. By accessing or using the Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: When you interact with our Website, we may collect personal information you provide voluntarily, such as your name, email address, postal address, phone number, and payment information.

Usage Information: We automatically collect certain information about your use of the Website, such as your IP address, browser type, operating system, pages visited, and actions taken.

Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your experience on the Website. You can adjust your browser settings to refuse cookies, but doing so may limit some functionality of the Website.

3. How We Use Your Information

We use the information we collect for purposes including:

Providing, maintaining, and improving our products and services.

Processing and fulfilling your orders.

Communicating with you about your orders, account information, and promotional offers.

Sending marketing communications, newsletters, and updates (you can opt out at any time).

Understanding usage patterns and preferences to improve user experience.

Protecting our rights and preventing fraudulent activity.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We may engage third-party providers to assist with website operations, payment processing, shipping, and marketing.

Legal Requirements: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, privacy, safety, or property.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

Under applicable data protection law, you have the right to:

Access and request copies of your personal information.

Correct inaccuracies in your personal information.

Withdraw consent for certain processing activities.

Request deletion of your personal information, subject to our legal obligations.

To exercise these rights, contact us using the details in Section 9 below.

6. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.

8. Children's Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Protokols

Suite 482, Office 408, Screenworks

22 Highbury Grove

London, United Kingdom, N5 2ER

Email: info@protokols.co.uk

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on the Website with the effective date shown above. Your continued use of the Website after changes are posted indicates your acceptance of the revised Privacy Policy.

Effective Date: 1 July 2026

Last Updated: 1 July 2026