Frequently Asked Questions (FAQs)

A Protokol is a structured routine that combines selected supplements with guidance on how and when to use them. Rather than putting everything into one blend, each product remains separate so its dose, timing and purpose are clear.

A supplement is an individual product with a defined ingredient and dose. A Protokol combines selected products into a repeatable routine built around a specific objective such as rest, focus, movement or skin wellbeing.

Our products are formulated around their stated daily serving. Always follow the directions provided with each product and do not exceed the recommended daily dose.

It depends on the product, your starting point and what you are trying to achieve. Some ingredients may be used situationally, while others are better assessed over several weeks of consistent use. Each product and Protokol page explains the timeframe we believe is most appropriate.

Yes. We use independent testing to verify key aspects of product quality, including identity, purity and potency where applicable.

We keep our formulas deliberately focused and avoid unnecessary ingredients wherever possible. You can see the complete ingredient list on every individual product page.

Suitability varies by product. Our magnesium and L-Theanine products are suitable for vegetarians and vegans, while BioDual Collagen contains fish and bovine-derived collagen and is therefore not suitable for vegetarians or vegans. Always check the individual product page for full ingredient and allergen information.

Some of our products are specifically designed to be used together within a Protokol. However, pay particular attention when combining products that provide the same nutrient, such as our two magnesium products. Follow the individual serving directions and speak with a healthcare professional if you are unsure.

Timing depends on the product. Magnesium Malate is positioned for daytime use, while Magnesium Bisglycinate naturally fits an evening routine. L-Theanine can be used during the day or as part of an evening wind-down, and BioDual Collagen can be taken at any consistent time.

If you take prescription medication, are pregnant or breastfeeding, or have an existing medical condition, speak with a doctor or pharmacist before starting a new supplement. Some nutrients, including magnesium, can interact with certain medicines.

Yes. Selected products can be purchased as a recurring subscription, making it easier to maintain a consistent routine. Available options and savings are shown on each product page.

Yes. Subscriptions can be managed or cancelled according to the terms shown when you subscribe.

Standard UK delivery is free on all orders.