Overview

This website is operated by Protokols. Throughout the site, the terms “we”, “us” and “our” refer to Protokols. Protokols offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

Any new features or tools added to the site are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Eligibility and Registration

By using this website, you represent and warrant that:

you are at least 18 years old, or the age of majority in your jurisdiction of residence;

you are legally capable of entering into binding contracts;

the personal information you provide when registering or placing an order is true, accurate, current, and complete, and you are not impersonating any other person or entity; and

you will notify us promptly of any changes to your personal information by emailing us at info@protokols.co.uk.

You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach of these Terms will result in immediate termination of your access to the Service.

Section 2 - General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or access to it, without our express written permission.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is inaccurate, incomplete, or out of date. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. This site may contain historical information, which is provided for reference only and is not current. We reserve the right to modify the content of this site at any time without obligation to update it, and it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part of it, without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 - Products and Services

Certain products or services may be available exclusively online through the website and may have limited quantities. These are subject to return or exchange only in accordance with our Refunds & Returns Policy. We make every reasonable effort to display product colours and images accurately, but we cannot guarantee that your device's display will be accurate. We reserve the right to limit the sale of our products or services to any person, geographic region, or jurisdiction, to limit quantities offered, and to discontinue any product at any time. Descriptions and pricing are subject to change at any time without notice.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us and to limit or cancel quantities purchased per person, household, or order. If we change or cancel an order, we may attempt to notify you using the email and/or billing details provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Section 7 - Optional Tools

We may provide you with access to third-party tools that we neither monitor nor control. Such tools are provided “as is” and “as available”, without warranties, representations, or endorsement of any kind. Any use by you of optional third-party tools is entirely at your own risk, and you should review the terms on which those tools are provided by the relevant third party.

Section 8 - Third-Party Links

Certain content and services available through our Service may include materials from third parties, and third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the accuracy, content, or practices of any third-party websites, and we are not liable for any harm or damages related to your use of them. Please review the policies of any third party carefully before engaging in a transaction, and direct any complaints about third-party products to that third party.

Section 9 - User Comments, Feedback, and Submissions

If you send us comments, ideas, suggestions, proposals, or other submissions (collectively, “comments”), whether at our request or otherwise, you agree that we may, without restriction, edit, copy, publish, distribute, translate, and otherwise use those comments in any medium. We are under no obligation to keep any comments confidential, to pay compensation for them, or to respond to them. We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, or otherwise objectionable, or that violates these Terms. You agree that your comments will not violate the rights of any third party, including copyright, trade mark, or privacy rights, and will not contain unlawful, abusive, or obscene material, or any virus or malware. You are solely responsible for any comments you submit and their accuracy.

Section 10 - Personal Information

Your submission of personal information through the site is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information, or to cancel orders, if any information is inaccurate at any time without prior notice, including after an order has been submitted.

Section 12 - Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any applicable regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, or scrape the site; or (j) to interfere with or circumvent the security features of the Service.

Section 13 - Orders and Contract Formation

All orders are subject to acceptance and availability. If goods you have ordered are not available, we will notify you and you may choose to wait until the item is back in stock or cancel your order. Any order you place is treated as an offer to purchase, which we may accept or reject. A contract between you and us is formed when we dispatch the goods to you (or commence the service), at which point we will send you a dispatch confirmation by email. We will take reasonable care to keep the details of your order and payment secure, but, in the absence of negligence on our part, we are not liable for any loss you may suffer if a third party obtains unauthorised access to data you provide when using the site.

Section 14 - Cancellation Rights

If you have purchased goods or services as a consumer (for personal, non-business use), you are entitled to cancel your order within 14 days of receiving physical possession of the goods. To cancel, please contact us at info@protokols.co.uk with your order details. Goods must be returned unopened and in a resaleable condition; the cost of returning goods is your responsibility unless the goods are faulty or not as described. All returns are subject to our review and inspection. Where our inspection finds that the condition of the goods has been diminished as a result of unnecessary handling, we reserve the right to deduct a reasonable amount from your refund, not exceeding the price originally paid for the goods.

Section 15 - Price and Payment

All prices shown on the website are inclusive of VAT, where applicable, at the rate current at the time your order is placed. We reserve the right to change prices at any time, though this will not affect orders for which we have already sent a dispatch confirmation. If your delivery address is within the United Kingdom, no additional taxes will be charged. If your delivery address is outside the United Kingdom, you may be responsible for import duties and taxes levied once the delivery reaches its destination country. Payment can be made by any major credit or debit card, or other payment method we make available, and will be debited and cleared before dispatch of your goods. If we discover a pricing error before accepting your order, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.

Section 16 - Intellectual Property

The content of the website, including text, graphics, logos, and images, is protected by copyright, trade mark, and other intellectual property rights and remains the property of Protokols or our licensors. You may view, download, and print content from the website for your own personal, non-commercial use only, provided you keep all copyright and proprietary notices intact. You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any content on the website without our prior written permission.

Section 17 - Reviews and User Content

If you submit a review or other content to us, you grant us a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable licence to use, reproduce, adapt, publish, translate, and distribute that content in any medium. You represent and warrant that the content is accurate, that you own or control the necessary rights to it, and that it does not infringe any third party's rights or breach any applicable guidelines. We reserve the right to monitor, edit, or remove any submitted content at our discretion.

Section 18 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that any results obtained through the Service will be accurate or reliable. The Service and all products delivered through it are provided “as is” and “as available”, without warranties of any kind, except as expressly stated by us or required by law.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under applicable consumer protection law; or any other liability which cannot be excluded or limited under the law of England and Wales. Subject to the foregoing, we shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, or loss of data, arising from your use of the Service, whether based in contract, tort (including negligence), or otherwise.

Section 19 - Indemnification

You agree to indemnify, defend, and hold harmless Protokols, and our officers, directors, employees, and agents, from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 20 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Section 21 - Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our Service. If we believe, in our sole judgment, that you have failed to comply with any term of these Terms, we may terminate or suspend your access to the Service at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 22 - Entire Agreement

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us regarding your use of the Service, and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Section 23 - Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising under them will be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 24 - Changes to These Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about these Terms of Service should be sent to us at:

Protokols

Suite 482, Office 408, Screenworks

22 Highbury Grove

London, United Kingdom, N5 2ER

Email: info@protokols.co.uk

Company registration number: [to be added]

VAT number: [to be added]

 

Effective Date: 1 July 2026

Last Updated: 1 July 2026